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Verizon Trouble Report Month
TROUBLES WITH VERIZON?
SEPTEMBER IS SHUTESBURY REPORT TROUBLES TO VERIZON MONTH
SHUTESBURY RESIDENTS’ goal this month is to report each and every Verizon line trouble in the Town of Shutesbury. This needs to be done in parallel, report to VERIZON and to TOWN OF SHUTESBURY. Call Verizon at:
1 866-745-3741
Or ONLINE at the link below:
http://www22.verizon.com/ResidentialHelp/
Then choose Telephone or Internet and follow the prompts.
To report Internet trouble go to CONTACT US then LIVE CHAT or EMAIL. From EMAIL go to SUPPORT, then TECHNICAL SUPPORT and describe your trouble. If it is historical information call or email. If you email select OTHER.
Best case for Verizon to understand the problem is to contact Verizon during the trouble.
Next STEP is IMPORTANT!
Once you have gotten your trouble ticket number please take a minute to fill in this quick survey at:
http://www.surveymonkey.com/s/9ZK2SJW
The purpose of this is to IDENTIFY areas of town that have chronic or intermittent trouble. Verizon told us they need the “intelligence” to pinpoint chronic problem areas. We were told that our TROUBLE REPORT rate is NOT HIGH. We believe the reason for this is
- We can’t call in when our telephones are down, and
- We can’t go to the Verizon website when our DSL service is down, and
- IT HAPPENS SO OFTEN WE ARE SICK OF DEALING WITH IT. It feels futile. Someone else will spend an hour on the phone so eventually it will get fixed.
So, this month PLEASE TAKE THE TIME to CALL and REPORT. Historical data counts as well. If your internet service was down yesterday and you were too busy to report it get online TODAY. Even when your system is back up and running we need you
to log the OUTAGE. Take notes of dates, time, trouble description. Is your internet service INTERMITTENT? Track it and report it. Are your PHONE LINES buzzing? Is there static on the line? Report it. Thanks so much for your help.
IN HOUSE PROBLEMS-VERIZON CHARGES HOURLY RATES FOR REPAIR! Make sure the problems you report are TELEPHONE LINE problems. If you plug a phone into the outside jack and you still have the problem it is a LINE trouble.
If you have questions, please contact the Town Administrator at 259-1214, or email townadmin -at- shutesbury.org